Team leader (5 - 12 yrs.)
Hire Creative Indians
Contact Person : hr
Email : hire@creativeindians.com
Experience :
5 - 12 Years
Annual Salary (INR) :
0 (Min) - 0 (Max)
Job Location :
Gurgaon, Delhi / NCR - , India
Language Required :
Industry :
IT / Web / Digital
Creative Areas :
Database Design, Database Management, Project Management
Skill :
Tool :
Role :
Team Lead
Job Type :
Full Time,Part Time,Permanent,Freelance
Total Vacancies :
Job Description :
Lead, coach, and manage a team of call center agents handling travel related queries and bookings for customers in Australia, New Zealand, and the UK or any other international experience.
Handle escalations and resolve customer issues with professionalism and efficiency, particularly related to international travel.
Conduct regular training sessions to keep the team updated on international travel regulations, visa processes, and destination guidelines.
Collaborate with the workforce management team to ensure optimal staffing for peak hours and time zone variations across regions.
Develop action plans for improving team performance and addressing individual development needs.
Report on team performance, KPIs, and process improvements to senior management.
Candidate Profile :
Excellent verbal and written communication skills in English. Experience handling international clients is essential.
Leadership Skills: Proven ability to lead and mentor a team, driving performance and professional development.
Customer Service: Strong customer service orientation, with experience in handling escalations and complex international travel issues.
Problem Solving: Ability to make quick, effective decisions and resolve issues under pressure, particularly for international travel disruptions.
Technical Skills: Familiarity with CRM systems, call center technologies, and Global Distribution Systems (GDS) such as Galileo (Travelport), Amadeus, and Sabre.
Flexibility: willingness to work in rotational shifts, covering Australia, New Zealand, and UK time zones, including weekends and holidays.
Company Profile :
Hire Creative Indians
, New Delhi , Delhi / NCR
Contact Person : hr
Mobile No. : 000000000000
Phone No. : 0000000000
Email : hire@creativeindians.com
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